Warranty information and standard terms of sale:
The foam mattress core is subject to a up to 10 year warranty for Deluxe, 7 year warranty for Elite and Junior range from date of delivery, while the removable mattress cover is subject to a 3 year warranty. Mattress exchanges are available within 8 weeks of delivery.
Warranty does not include:
- Outside the 8 week exchange time, mattresses cannot be exchanged based on firmness preference.
- In no event shall Ultimate Beds be liable for special, incidental, or consequential damages. For example, a tead or rip while moving the mattress
- Damage from abuse or abnormal use
- Sheet fit
- Soiled Mattress
- Minor manufacturing issues that can be fixed with minor hand sewing
- Damage by washing the outer cover. As the care label sewn on to the outer cover states, this cover is made from a 100% GOTS certified organic cotton knit and will shrink if washed.
Care Instructions for best results:
Your mattress never needs to be flipped or turned over. It should always have the softer layer on top. The way to check this is to ensure that the zip for the outer cover is on the lower edge or underneath. The mattress can however be rotated head to foot. This can be done after, say, three months, but then will never need to be done again. It is a good idea to periodically air the removable mattress covers in the sun.
As stated above, please do not wash the outer cover. As the care label sewn on to the outer cover states, this cover is made from a 100% GOTS certified organic cotton knit and will shrink if washed. The cover can be removed and put out in the sun to air. If it needs cleaning, it can be spot cleaned. However, the best option is to take the cover to a reputable eco dry cleaners, somewhere similar to Stannards of Subiaco, WA, who have their own website. When taking it to the dry cleaners, point out the label, explain that it is a knitted fabric and cannot be washed or it will shrink. Stannards do a particularly good job here in WA and, if you are out of WA, we are sure that there must be similarly reputable eco dry cleaners in your area.
The inner cover however can be washed, provided that it is washed on a cold wash and is line dried in the shade, not tumble dried. The foam core cannot be machine washed or treated roughly. But that is what the inner and outer cover are there for – to protect the foam core.
Delivery costs and shipping policies.
Returns and exchange policy and requests.
Warranty info and standard terms of sale.
Store opening times
Monday to Friday: 10am – 5pm
Saturday: 10am – 4pm
Sunday: Appointment Only
Closed Public Holidays
Sales Phone: +61 8 9384 7788