Ultimate Beds Exchanges and Return

At Ultimate Beds® we do strive to try and ensure every customer receives the perfect mattress for their individual needs. This is the reason why we have such a wide range of comfort levels and also have such a detailed fitting process. Accordingly we do encourage a visit to our showroom in order to spend some time for a fitting, so that we are then able to offer a recommendation.

If, after a showroom fitting, you were to still find your new mattress was not suitable for you and were to require a different support level, we will be happy to exchange it over for you within the Perth Metropolitan Area. All our customers receive free delivery in the Perth Metropolitan Area initially. If a mattress exchange does need to take place, while we are happy to perform this service, we are obliged to levy a $225.00 pickup and delivery fee (a higher fee will apply outside the Perth Metropolitan Area) in order to cover our costs.

By reason of the above, we are regrettably unable to consider refunds unless due under Australian Consumer Law.

Mattress exchanges are available within 8 weeks of delivery. Mattress exchanges for custom mattresses and splits may not be available, or only available at greater cost, by reason of the one-off nature of such mattresses and/or the need for such mattresses to be reduced in size to the next standard size.