20% off all our Deluxe, Elite and Junior mattresses until the end of May!

Ultimate Beds Exchanges and Return

Return and exchange policy and requests:

At Ultimate Beds® we do strive to try and ensure every customer receives the perfect mattress for their individual needs. This is the reason why we have such a wide range of comfort levels and also have such a detailed fitting process. Accordingly we do encourage a visit to our showroom in order to spend some time for a fitting, so that we are then able to offer a recommendation.

If, after a showroom fitting, you were to still find your new mattress was not suitable for you and were to require a different support level, we will be happy to exchange it over for you within the Perth Metropolitan Area. All our customers receive free delivery in the Perth Metropolitan Area initially. If a mattress exchange does need to take place, while we are happy to perform this service, we are obliged to levy a $225.00 pickup and delivery fee (a higher fee will apply outside the Perth Metropolitan Area) in order to cover our costs.

By reason of the above, we are regrettably unable to consider refunds unless due under Australian Consumer Law.

Mattress exchanges are available within 8 weeks of delivery. Mattress exchanges for custom mattresses and splits may not be available, or only available at greater cost, by reason of the one-off nature of such mattresses and/or the need for such mattresses to be reduced in size to the next standard size.

Delivery

Delivery costs and shipping policies.

Exchanges

Returns and exchange policy and requests.

Warranty

Warranty info and standard terms of sale.

Store opening times

Monday to Friday: 10am – 5pm
Saturday: 10am – 4pm
Sunday: Appointment Only
Closed Public Holidays

Customer Support

Sales Phone: +61 8 9384 7788
Email: contact@ultimatebeds.com.au

Ultimate Beds Logo

Factory and Showroom

6b Lakeway Street,
Claremont 6010
Perth, Western Australia

Phone: (08) 9384 7788
Email: contact@ultimatebeds.com.au

Showroom Hours

Monday to Friday: 10am – 5pm
Saturday: 10am – 4pm
Sunday: Appointment Only
Closed Public Holidays

Icon Asthma
Proudly Australian Made and Owned
Follow Us:
Shopping Cart
Scroll to Top

Enquire Here!

Leave us a note and we’ll get back to you asap!

This field is for validation purposes and should be left unchanged.

Mattress Sizing

Sizing:

  • King = 203cm X 183cm,
  • Queen = 203cm X 153cm,
  • Double = 187cm X 137cm,
  • King Single = 203cm X 106cm,
  • Long King = 203cm X 92cm,
  • Single = 187cm X 92cm

What initial firmness is right for me?

Medium

  • Suitable for side sleepers
  • Sinks in slightly while being supportive
  • Approximate 6/10 firmness rating
  • Suggested Weight Range 40kg to 80kg

Firm

  • Suitable for back sleepers
  • Approximate 8/10 firmness rating
  • Still feels cloud like while maintaining a strong level of support
  • Suggested Weight Range 70kg to 110kg

Half medium, half firm

  • A different firmness on either side of the bed
  • Ideal for couples who have different firmness preferences
  • Feel free to contact us for consultation / custom fitting.